Services standardization

The Services Standards Committee (NADL) is responsible for topics in the field of business-related services, consumer-related services and also for basic work in service standardisation within the scope of national, European and international standardisation. The standardisation of services does not fall within the work program of the Service Standards Committee, if those services are already part of other existing DIN committees (e. g. postal services, electronic economics, community services, construction services or services for the operation of leisure and sports equipment).

DIN has a good position in the European and international context when it comes to services standardization. Around 20 of DIN's 70 standards committees deal with services and services-related subjects – these include the Standards Committees on Information Technology and Selected IT Applications (NIA), Municipal Services (NKT), Information and Documentation (NABD), and the external committees Mechanical Engineering (NAM) and DKE German Commission for Electrical, Electronic & Information Technologies of DIN and VDE.

DIN is also on the cutting edge in research into services standardization: EBN, the Research & Development Phase Standardization section of DIN, takes an active part in national and European research projects on services and makes sure research results are effectively utilized and translated into practice. Services are also an important part of the Federal Ministry of Economics' »Innovation with Norms and Standards« (INS) programme, and services are one of the 17 cutting-edge fields identified in the Federal Government's "High-Tech Strategy for Germany".

One of DIN's objectives is to make its manifold activities in this area more transparent for stakeholders from German business, politics, science and society as a whole. Other objectives are to intensify the standardization of services and to take on new topics from the services sector. This will involve standardizing services, specifying requirements for service providers, and quickly developing process improvement standards and standards on the internationalization of service businesses.

To achieve these objectives DIN has set up a coordination body within its Standardization Division that will serve as a centre for bundling, systematizing and coordinating all current and future standards work and research activities in the services sector. The Coordination Office for Services Standardization also functions as a hub for stakeholders such as service companies, professional associations, consumers, political organs and research organizations; it coordinates the work of all standards committees involved in standardizing services and interfaces with DIN's Innovation Section and the presidial commissions and committees. In addition, the Office coordinates standardization activities with other standards organizations, trade associations, industry consortia, research organizations and political organs at national, international and European level.

Contact Standards Committee:
Dr. Andrea Fluthwedel

Work programme of NADL
Draft standards
New standards
All valid standards

Contact Coordination Office:
Matthias Kritzler-Picht